Terms and Conditions

1. Introduction and Acceptance

Welcome to Gemini Coffee Vending Solutions LLP ("we," "our," "us," or "Company"). These Terms and Conditions ("Terms") govern your access to and use of the website www.geminicoffeevendingsolutions.com (the "Website") and all products, services, and solutions offered by us.

By accessing, browsing, or using our Website or purchasing any of our products or services, you ("User," "Customer," or "you") confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please discontinue use of our Website and services immediately.

2. Definitions

• "Company," "we," "our," "us" refers to Gemini Coffee Vending Solutions LLP.
• "Website" refers to www.geminicoffeevendingsolutions.com and all associated subdomains.
• "Services" refers to coffee vending machine sales, rentals, installation, annual maintenance contracts (AMC), premix supplies, and related offerings.
• "Products" refers to coffee vending machines, tea vending machines, premix powders, filter coffee, and all other goods offered by the Company.
• "User" refers to any individual or entity accessing the Website or availing our Services.

3. Eligibility

To use our Website and Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction.
• Have the legal capacity to enter into a binding contract.
• Not be barred from availing our Services under any applicable law.
• Provide accurate, current, and complete information when placing orders or making enquiries.

If you are accessing the Website on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

4. Our Products and Services

Gemini Coffee Vending Solutions LLP provides the following products and services:

• Coffee vending machines (sale and rental)
• Tea vending machines
• Premix powders and beverage ingredients
• Installation, repair, and annual maintenance contracts (AMC)
• Customised corporate beverage solutions
• After-sales support and customer service

We reserve the right to add, modify, discontinue, or restrict any product or service at our sole discretion without prior notice.

5. Product Information, Pricing, and Availability

We make every effort to display accurate product descriptions, specifications, images, and pricing on our Website. However:

• Product images are for representational purposes and actual products may vary slightly in appearance.
• Prices are subject to change without prior notice and may vary based on location, quantity, and customisation.
• All prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
• Product availability is subject to stock and may change without notice.

6. Orders, Payment, and Invoicing

6.1 Order Placement

Orders can be placed through our Website, phone, email, or authorised sales representatives. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

6.2 Payment Terms

We accept payments through approved methods including bank transfer, UPI, debit/credit cards, and other secure online payment gateways. All payments must be made in full before dispatch, unless otherwise agreed in writing.

6.3 Taxes and Charges

Applicable GST and any other statutory taxes will be added to the invoice as per prevailing government regulations. Delivery and installation charges, if any, will be communicated before order confirmation.

6.4 Invoicing

A valid GST invoice will be issued for every transaction. Customers must verify invoice details at the time of delivery. Any discrepancies must be reported within 48 hours of receipt.

7. Delivery, Installation, and Inspection

Delivery timelines provided on our Website or by our sales team are estimates only and may vary based on location, product availability, and logistics. We are not liable for delays caused by courier partners, natural events, or circumstances beyond our control.

Upon delivery, customers are advised to inspect products for any visible damage or defects. Any issues must be reported within 24 hours of delivery with supporting photographs. Installation services, where applicable, will be scheduled separately and performed by our authorised technicians.

8. Warranty and Service

Our coffee vending machines are covered under a manufacturer warranty, the terms of which will be specified at the time of purchase. The warranty covers manufacturing defects only and does not cover:

• Damage caused by misuse, negligence, or improper handling
• Damage due to unauthorised repairs or modifications
• Normal wear and tear
• Damage from power surges, water ingress, or environmental factors
• Consumable parts and accessories

Annual Maintenance Contracts (AMC) are available separately and provide extended service coverage. Terms of the AMC will be detailed in a separate agreement.

9. Cancellation, Return, and Refund Policy

All cancellations, returns, and refunds are governed by our Refund and Cancellation Policy, which forms an integral part of these Terms. Customers are encouraged to review the policy before placing an order.

10. User Obligations and Conduct

When using our Website and Services, you agree to:

• Provide accurate and complete information at all times.
• Use the Website and Services only for lawful purposes.
• Not engage in any activity that disrupts, damages, or interferes with the Website's functionality.
• Not attempt to gain unauthorised access to our servers, databases, or user accounts.
• Not upload, transmit, or distribute any viruses, malware, or harmful code.
• Not use automated systems (bots, scrapers, crawlers) to extract data from the Website without permission.
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Not use our content, trademarks, or branding without written permission.

Violation of these obligations may result in suspension or termination of Services and legal action.

11. Intellectual Property Rights

All content on the Website, including but not limited to text, images, graphics, logos, product designs, videos, software, and trademarks, is the exclusive property of Gemini Coffee Vending Solutions LLP or its licensors and is protected under applicable Indian and international intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, or create derivative works from any content on the Website without our prior written consent. Unauthorised use may result in legal action under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable laws.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. We do not endorse and are not responsible for the content, privacy practices, or terms of any third-party websites. Accessing such websites is at your own risk, and we recommend reviewing their terms and privacy policies before use.

13. Disclaimers

Our Website, products, and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. While we strive to ensure accuracy and reliability, we do not guarantee that:

• The Website will be uninterrupted, error-free, or secure.
• The information provided is always accurate, current, or complete.
• The Website is free from viruses or other harmful components.
• Our products will meet every specific requirement or expectation.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Gemini Coffee Vending Solutions LLP, its directors, partners, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with:

• Your use or inability to use the Website or Services
• Any unauthorised access to or alteration of your data
• Product defects or service interruptions
• Any third-party conduct on the Website

Our total liability, in any circumstance, shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Gemini Coffee Vending Solutions LLP, its partners, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your misuse of the Website or Services
• Your violation of any applicable law or third-party rights
• Any false or misleading information you provide

16. Force Majeure

We shall not be held liable for any failure or delay in performance of our obligations resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, war, terrorism, strikes, government actions, power failures, internet outages, or supply chain disruptions.

17. Termination

We reserve the right to suspend or terminate your access to the Website and Services at any time, without notice, if you violate these Terms or engage in any conduct that we deem harmful to the Company, other users, or third parties. Upon termination, all provisions of these Terms that by their nature should survive termination shall remain in effect.

18. Modifications to Terms

We reserve the right to modify, update, or revise these Terms at any time without prior notice. The revised Terms will be posted on this page with an updated "Last Updated" date. Your continued use of the Website or Services after changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms, the Website, or our Services shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

20. Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through amicable negotiation. If the dispute cannot be resolved within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent. The arbitration shall be conducted in Chennai, Tamil Nadu, and the language shall be English.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

22. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be made in writing and signed by an authorised representative of the Company.

23. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Gemini Coffee Vending Solutions LLP regarding the use of our Website and Services, superseding all prior agreements, understandings, or communications.

24. Contact Us

For any questions, clarifications, or concerns regarding these Terms and Conditions, please contact us: