Privacy Policy

1. Introduction

Welcome to Gemini Coffee Vending Solutions LLP ("we," "our," "us," or "Company"). We operate the website www.geminicoffeevendingsolutions.com (the "Website"). We are committed to protecting the privacy and security of our visitors, customers, and users.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our coffee vending machine products and services. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act (DPDP), 2023 of India, and applicable international data protection standards including GDPR.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily submit when you interact with our Website, including:

• Full name
• Email address
• Phone number
• Postal address / business address
• Company or organisation name
• Product enquiry details and service preferences
• Payment and billing information (processed through secure third-party gateways)
• Any other information you choose to share through enquiry forms, contact forms, or customer support requests

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language
• Operating system and device information
• Referring URLs and pages visited
• Date, time, and duration of visit
• Clickstream data and interaction patterns

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To respond to your enquiries, quotations, and service requests
• To process and deliver coffee vending machine orders and services
• To provide customer support and technical assistance
• To send transactional communications, order confirmations, and service updates
• To send marketing and promotional communications (only with your consent)
• To improve our Website, products, and services
• To analyse user behaviour and measure campaign performance
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, personalise content, analyse traffic, and deliver targeted advertising.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly.
• Performance Cookies: Help us understand how visitors interact with our Website.
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Used to deliver relevant ads and measure their effectiveness.

4.2 Managing Cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our Website and limit your ability to access certain features.

5. Third-Party Services, Google Analytics & Google Ads

We use trusted third-party services to operate and promote our Website, including Google Analytics, Google Ads, Google Tag Manager, and Meta (Facebook) Pixel.

5.1 Google Analytics

We use Google Analytics to understand how visitors use our Website. Google Analytics collects anonymised data such as pages visited, time spent, and traffic sources. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

5.2 Google Ads & Remarketing

We use Google Ads, including remarketing features, to display advertisements to previous visitors of our Website across the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our Website.

You may opt out of personalised advertising by:

• Visiting Google Ads Settings
• Visiting Digital Advertising Alliance Opt-Out Page
• Visiting Network Advertising Initiative Opt-Out Page

5.3 Conversion Tracking

We use conversion tracking tools to measure the effectiveness of our advertising campaigns and improve user experience. These tools may record actions such as form submissions, button clicks, and purchases.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as web hosting, email delivery, payment processing, data analytics, customer support, and marketing.
• Legal Requirements: When required by law, court order, or government authority, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction.
• Consent-Based Sharing: With your explicit consent for any other purpose disclosed at the time of collection.

All third parties are contractually required to keep your information confidential and use it only for the purposes for which it was disclosed.

7. Third-Party Links

Our Website may contain links to external websites that are not owned or controlled by Gemini Coffee Vending Solutions LLP. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review the privacy policies of any external site you visit.

8. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Restricted access to personal data on a need-to-know basis
• Regular security audits and monitoring
• Secure password policies and authentication controls

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security concerns.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw your consent for processing at any time.
• Right to Object: Object to processing for marketing or legitimate-interest purposes.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 13.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

11. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has shared information with us, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The revised policy will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify registered customers through email or prominent Website notice. We encourage you to review this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.